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Check out our frequently asked questions below. If you still can’t find your answer, please contact us.
Our team is available Monday to Thursday 10:00 am – 6:00 pm EST and Friday 9:00 am – 3:00 pm EST
Once payment has been completed, orders typically take 2 to 7 working days to process before shipment.
Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days:
97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.
Due to high demand, the current wait time for all regions are about 2 – 4 weeks as stated on the product description (Some countries in Europe, delivery takes 1-2 weeks. UK and Germany normally between 5-12 days). We will be updating this accordingly soon. While most packages will arrive on time, there are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause delays in shipment.
Your orders will be shipped from our fulfillment centers around the world. Our product research team are unfaltering in sourcing only the best quality products and material from the most experienced and reliable manufacturers.
Anyone at home can receive the package on your behalf. In the scenario where no one is at home to receive the package, the postman will leave a collection slip and you will have to proceed to the post office to collect your package.
The Liiper proudly adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
We accept Visa, MasterCard, American Express and PayPal via our two payments gateways PayPal and Stripe.
This usually happens due to an incorrect email. Do make sure that your email is indeed correct when you place an order. Do kindly check your spam folder as well to see if your confirmation email was sent there.
Due to Covid-19, our fulfillment times will be longer than usual for some product categories. The entire industry is grappling with challenges and we’re seeing delays in our supply chain, including distributors and shipping carriers.
We only allow order cancellation within 12 hours after you have made payment. Send us an email informing that you want to proceed with cancellation and we will provide full refund if you cancel your order in time. Please understand that once we have sent out your order to the postal company, we are no longer able to cancel your order.
If a change needs to be made to your order, please contact us at our Contact Us page as soon as possible and we will do our best to accommodate that change. However, do note that we cannot make any promises. Send us an email requiring assistance. If the order had already been sent out, we will not be able to change the order address.
Our return policy lasts 14 days from the date you receive the product. If 14 days have gone by since, we will unfortunately be unable to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. We will also require a receipt or proof of purchase. Do note to not send your purchase back to the manufacturer. Return postage fees will not be covered by us as well. We do recommend emailing our support team for full details. For any other clarifications, please email us.
We offer a 100% money back guarantee refund on all items defective on delivery and orders undelivered in 60 days. We are also able to send replacement items if you would like. If your order arrived damaged, please attach photos for proof so we can make it right for you as soon as possible. Once your item is received, it will be inspected by our Q&C team to ascertain if the item is indeed defective. We will then send you an email to notify you on the status of your refund.