Liiper Refund Policy
Last Updated: 26 April 2025
This Refund Policy explains when and how you can obtain a refund for products and services purchased from Liiper (“we,” “us,” “our”). It is incorporated by reference into our Terms of Service. All prices, charges, and refunds are processed in EUR.
1. Overview
Liiper offers paid AI Services (video, image, 3D, music) and optional digital products (e.g., AI Files, subscriptions). Because our deliverables are digital and often custom‑generated, we provide a clear review window and quality‑assurance process to ensure you are satisfied before payment is finalized.
2. Eligibility for Refunds
You may request a full refund if any of the following conditions apply:
| Condition | Details | Time Limit |
|---|---|---|
| Non‑Delivery | We fail to deliver your AI Service within the stated 1–5 calendar‑day window. | Within 14 days after missed deadline |
| Declined Final Delivery | You decline the final deliverable during the 7‑day review period. | Within 7‑day review period |
| Material Non‑Conformance | Deliverable objectively fails to meet the documented requirements and cannot be remedied by a free revision. | Within 14 days of delivery |
Notes
A “material” issue is an error that significantly deviates from the agreed brief (e.g., wrong resolution, missing scenes, corrupted file). Subjective style preferences alone do not qualify.
You must allow us at least one free revision attempt (when feasible) before a refund is issued for material non‑conformance.
3. Partial Refunds
We may grant a partial refund when:
You accept part of a multi‑item order but decline the remainder.
You downgrade to a lower‑priced service tier before delivery.
Refund amount = (unused portion of the order) – (any non‑refundable costs already incurred, such as paid stock assets).
4. Non‑Refundable Items
The following are not eligible for refund:
Approved and downloaded deliverables after the 7‑day review period.
Digital downloads (e.g., AI Files, datasets) once the download link has been accessed.
Monthly or annual community memberships after the billing cycle has started.
Fees paid to third‑party platforms/tools listed in our directory.
Transactions older than 30 calendar days.
5. How to Request a Refund
Contact Support at support@liiper.com or open a ticket from your dashboard.
Provide your Order ID, a brief description of the issue, and any supporting evidence (screenshots, file hashes, etc.).
Our team will acknowledge your request within 2 business days and aim to resolve it within 5 business days.
6. Refund Method & Timing
Approved refunds are credited to the original payment method (credit card, PayPal, etc.).
Processing time: up to 10 business days after approval.
Exchange‑rate differences or bank fees are outside Liiper’s control.
7. Chargebacks & Disputes
If you initiate a chargeback without first contacting Liiper, we may suspend your account during the investigation. Please give us the opportunity to resolve the matter directly.
8. EU Right of Withdrawal
Under EU law, consumers normally have a 14‑day “cooling‑off” period for online purchases. Exception for Digital Content: When you place an order for a custom AI Service and explicitly agree that performance may begin before the 14‑day period ends, you waive the right of withdrawal once service execution has started.
9. Policy Updates
We may revise this Refund Policy from time to time. Material changes will be announced on the Platform or via email. The date at the top indicates the latest revision.
10. Contact
Questions about refunds?
Email: support@liiper.com
Postal: Liiper Lda., Rua da Inovação 123, 1000‑000 Lisbon, Portugal
We appreciate your business and aim to resolve any refund requests promptly and fairly.